1. Introduction
Lelo Metal Recycling Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data in accordance with applicable data protection laws.

2. Information We Collect
We may collect and process the following information:

• Your name, email address, and phone number when you contact us or enquire about our services.

• Any additional details you provide when requesting our services.

• Information collected through cookies and analytics tools to optimise our services.

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3. How We Use Your Information
We use the personal data you provide to:

• Contact you in response to your enquiry.

• Provide and follow up on our services.

• Maintain records for administrative and legal purposes.

• Analyse website usage to improve user experience and optimise our services.

We do not share your data with third parties unless required by law.

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4. Cookies & Tracking
We use cookies and tracking technologies to monitor website usage and improve our services. This includes gathering data on visitor behaviour through tools such as Google Analytics. Users can manage cookie preferences through their browser settings.

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5. Data Retention
We will retain your personal data for up to two years from the date of your last contact with us. You may request deletion of your data at any time by contacting us at info@lelometals.co.uk.

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6. GDPR Compliance
We process personal data based on legitimate interest when a customer has conveyed interest in our services. We also request consent where required and ensure all data processing activities comply with GDPR regulations.

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7. Third-Party Services
We use third-party services to manage and analyse our website, including:

• Google Analytics for tracking and reporting website activity.

• Wix.com for website hosting and analytics. These services may collect and process personal data as per their respective privacy policies.

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8. Data Security & Breach Policy
We take reasonable steps to ensure your personal data is secure and protected from unauthorised access, alteration, or disclosure. Our database is password-protected, and access is restricted to authorised personnel only. In the unlikely event of a data breach, we will take immediate action to mitigate risks and notify affected users where required by law.

 

9. Your Rights
You have the right to:

• Request access to the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw your consent for us to contact you.

To exercise these rights, please contact us at info@lelometals.co.uk.

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10. Contact Information
If you have any questions about this privacy policy or your data, please contact us at:

 

Lelo Metal Recycling Ltd
Unit 11, Graig Lelo, Bryn S.M.,
Corwen, Denbighshire, N. Wales, LL21 9SD
Email: info@lelometals.co.uk
Phone: 01824 750340